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Workaholic1307
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Message 1 of 2
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HP Pavilion dv7

HP Recommended
Microsoft Windows 7 (64-bit)

Have a notebook HP Pavilion dv7. do not enter anything three times when he asks for the administrator password, and then after entering incorrectly 3 times a key appears that reads: 58895509, but when I restart it does not take the displayed key code away from me either!?!? The code from the lady who gave a code to test it doesn't work either!?!? can anyone help me in this regard, please, thank you, very nice because I don't know what to do. best regards from Vienna. Andy

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WAWood
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Level 16
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Message 2 of 2
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HP Recommended

@Workaholic1307 

That is a Disable Code but we're not permitted to provide Disable Code bypasses anymore.

If your PC reset your password on you, we can not help in that because we have no access to either the original or the new password.

We are not permitted to assist in resetting passwords due to HP Policy.
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For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true
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For BIOS or power-on password resets, because the password is encoded onto a chip on the motherboard, replacement of that motherboard is required. HP does not reset the BIOS password on the current motherboard.

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do it for you -- but we can not assist in that in any way.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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