06-22-2016 01:59 PM
It's a good sign when you don't even understand the "Choose Board" selections. My 3.5-year-old HP Pavilion g6 shuts down without warning. The Support Center has been WAY less than helpful. Hoping someone can help. THANK YOU.
06-22-2016 03:39 PM - last edited on 03-16-2017 10:02 AM by OscarFuentes
Some Ideas and places to look...
Notebook could be running hot.
From the Troubleshooting Section:
A program or application could be hogging resources, hanging, or crashing (perhaps after having grabbed all the memory).
Performance Monitor, Event Viewer:
Using the Event Viewer is as much magic as it is science: The Event Viewer provides lots of valuable information in a nearly undecipherable format. Great fun.
Services run, start, and stop on your computer all the time. If a critical service stops - or fails to start when needed -- the system can fail to perform, or just stop working. "Services" do not provide internal diagnostics - use other tools (Event Viewer) to help discern when Services are not behaving.
Control Panel > icon view > Administrative Tools > Services
There may be a program in Startup is not by itself a "bad" program -- having that program start with the boot / login may not be the best method to run / start that software / program. In other words, some programs respond better to being started when needed as opposed to starting at boot / login.
A system component may be failing.
Less likely than with newer notebooks, it is still possible that one or more HP Drivers is in need of an Update.
Always create a Restore Point before making changes:
Stop all programs: Browsers, games, Applications, etc.
Control Panel > icon view > System > System Protection >
Click (Highlight) your main disk (C) > Select Create a Restore Point
Note about BIOS Updates > Updating the BIOS provides an element of risk. Even when you do everything correctly, you can end up with a large, flat, paper weight. Never Update the BIOS unless you have reason to believe the change will provide a benefit (fix a problem).
You might install / run the HP Support Assistant to help you determine whether HP Updates are needed on your computer. (NOTE: Due to known issues, BIOS Updates are currently not available within HPSA -- you may find your BIOS updates (when available) at your computer's Driver Support Page.)
System / Drivers:
- If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, Select run as Administrator and install.
Unlike newer versions of Windows, Windows 7 still lets you shut off Windows Updates. In the event that things start to go sideways, consider that Updates may be necessary.
Favorite Tools to see how things fare
- Reliability Report
Although this cool reporting tool has been around for quite a while, it might be overlooked because it is hiding in an unlikely spot in the Operating System.
Control Panel > set icon view > Action Center >
Under Maintenance > Open the Drop Down Menu >> Click on View Reliability Report
- Components, installed Drivers and Software, Processes
- An old favorite (includes a simple temperature check)
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