11-08-2019 12:43 PM
My HP Pavilion goes to black screen with "Boot device not found" message.I have done all of the restarts HP suggests. I have checked the internal connections which are all good. I have done the f10 start to get to set up utility, chose f9 to setup defaults. It does not appear anything is happening, but I exit saving changes. I have tried to do a quick check of the hard drive. A message comes up "Smart Check not installed" It also does this with extensive check. Memory tests good. Is there anything more I can do?
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11-11-2019 11:26 AM
@Mohammed92 Welcome to HP Community!
I have a few steps to help you get through this situation:
Step 1: Perform a hard reset (does not affect your personal files)
Step 2: Restore BIOS default settings
Step 3: Test the hard drive using HP PC Hardware Diagnostics UEFI (In your case, Skip to Step 5)
Step 4: Reseat the hard drive (here's a video that shows how to re-seat the drive: Click here (Generic)
Step 5: Perform an HP System Recovery
If none of the above actions resolved the error condition, back up your personal data and then perform an HP System Recovery on the notebook. See one of the following documents for instructions:
If nothing helps, we may be looking at a hardware malfunction within the hard drive, also the "Smart check not installed" means the hard drive is not getting detected and I would suggest performing step 4 once more, just to be sure.
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
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