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Vaninge
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HP Pavilion screen is black and computer wont turn off

Pavilion x360

HP Pavilion screen turns back but laptop won’t turn off. It has an internal battery so I can’t take it out. This is the 4th time it has happened and I have to let the battery die. It is VERY annoying and keeping me from doing my job! 😡

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HP Recommended

HP Pavilion screen is black and computer wont turn off

Hello @Vaninge  

 

Welcome !

 

This may be caused by a hardware problem (less likely) or Windows glitch (software or drivers not "shutting down" preventing Windows to shut down).

 

Here are a couple of things you may need to try :

 

Check Device Manager

 

1. Click on the Windows Start button, type and then open Device Manager
2. Locate System devices and expand the trail

3. Locate and right click on "Intel (R) Management Engine Interface" then select Properties
4. Select Power management tap
5. And uncheck "Allow the computer to turn off this device to save power"
6. Save it and close it.

 

 

Turn off Fast Startup

 

  • Click on Start button
  • Type control.exe and Go to Control Panel > Power Options > Choose what the power button does
  • Click on “Change settings that are currently unavailable" and Uncheck "Turn on Fast Startup"
  • Make sure you press "Save changes" button

 

 

Try updating the BIOS

 

 

Scan your computer for viruses/malware/unwanted apps

 

.... Run the free ESET Online Scanner (www.eset.com) >> http://download.eset.com/special/eos/esetonlinescanner_enu.exe

Scan your PC for viruses, threats and unwanted/unsafe applications - remove if anything found.

 

.... Run AdwCleaner >>https://www.malwarebytes.com/adwcleaner/

Your feedback and update is highly appreciated
*** Click on the button below to accept this advice as a solution if it helped you
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HP Expert - volunteer - not employed by HP Inc. *** I express personal opinion only. *** IT Commodity and Cyber Security professional *** Location/timezone: Europe
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Level 15
Level 15
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Message 3 of 3
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Flag Post
HP Recommended

HP Pavilion screen is black and computer wont turn off

Make sure you take the time needed and perform all the steps above.

 

If they did not help, I have few more tricks to try.

 

  • Let me know how it goes and provide details
Your feedback and update is highly appreciated
*** Click on the button below to accept this advice as a solution if it helped you
*** Don't hesitate to hit the THUMB-UP+ button below to say thanks or give like 
index.png
HP Expert - volunteer - not employed by HP Inc. *** I express personal opinion only. *** IT Commodity and Cyber Security professional *** Location/timezone: Europe
Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation