Jeffman1 Honor Student
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HP Pavilion wont turn on

Hp pavilion 13-s120nr
Microsoft Windows 10 (64-bit)

 My HP Pavilion will not start, it was used this morning,  but this afternoon it will not turned on. I used the charger fro  my wifes lap top and it still will not fire up!

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Regents Professor Regents Professor
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HP Pavilion wont turn on

Dear Customer,

 

Welcome and Thank you for posting your query on HP Support Forum

 

It looks like you are not able to Power ON the Notebook and wanting to fix the issue

 

Please perform below shown steps to find out if this is a Software or Hardware Issue:

1. Remove all Peripherals and Cables, Disconnect them and try to Power ON the Unit

 

2. Check for LED Light Status and ensure Power Button spring action is normal

 

3. Swap with a known good Power Cord and Power Adapter

 

4. Incase no Adapter is available, Check if the Power Adapter is slightly warm

Note: This will give us a hint that the Power Adapter might be fine

 

5. Do you know if the Notebook was in Battery or Power Adapter Mode when you used it for the last time

Note: Ensure there is no liquid spillage or Power Outage

 

6. Check if the AC Adapter Port is loose/broken

 

Note: If the Notebook doesn't Power ON even with a known good Power Adapter this confirms the Hardware fault with System Board or the DC Power Circuit

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on left to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

K N R K

Although I am an HP employee, I am speaking for myself and not for HP

I am an HP Employee
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Jeffman1 Honor Student
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HP Pavilion wont turn on

I tried everything that was listed guess i have a Hardware fault with System Board or the DC Power Circuit. Whhat do i now? Shop for a new lap top?

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Regents Professor Regents Professor
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HP Pavilion wont turn on

According to the message you have recently posted I would like to confirm that this could be a hardware issue and I recommend you to Contact HP Technical Support over the Phone for further assistance to get your Notebook diagnosed and serviced by an authorized HP Certified Engineer

 

You can also Check your warranty Here to verify the warranty status 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

K N R K

Although I am an HP employee, I am speaking for myself and not for HP

I am an HP Employee
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