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Honor Student
Posts: 2
Member Since: ‎01-30-2015
Message 1 of 4 (1,487 Views)
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HP Pavilion x2 Detachable PC 10 Black Screen after Signon

[ Edited ]
Operating System: Microsoft Windows 8.1 (32-bit)

I just bought this computer/tablet and have had it for 2 days. It started up right away and worked fine. Later in the day, I went to use it, I was able to sign on, but then the screen went black - still plugged in. The next day, it started up just fine and I was able to sign on and use the machine, but later in the day the same thing happened - able to sign on but got a black screen. Today, I have tried numerous times and was able to actually get a screen once and tried to troubleshoot on the HP website and my browser shut down and I have not been able use it since - still able to sign on but always get a black screen. I have shut down and restarted numerous times.

I really would like to be able to use this machine, but it doesn't appear too promising.

Thank you.

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Re: HP Pavilion x2 Detachable PC 10 Black Screen after Signon

 

 

Hi @RandiRushe ,

 

Thank you for visiting the HP Support Forums and Welcome. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link to get the support number for your region. They will be happy to assist you immediately.

Thanks.

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HP Support Agent
Posts: 16,542
Member Since: ‎09-02-2013
Message 2 of 4 (1,430 Views)

Re: HP Pavilion x2 Detachable PC 10 Black Screen after Signon

 

 

Hi @RandiRushe ,

 

Thank you for visiting the HP Support Forums and Welcome. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link to get the support number for your region. They will be happy to assist you immediately.

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Honor Student
Posts: 2
Member Since: ‎01-30-2015
Message 3 of 4 (1,426 Views)

Re: HP Pavilion x2 Detachable PC 10 Black Screen after Signon

Thanks for the info. I took the machine back and got it replaced. The new one works fine.

Honor Student
Posts: 4
Member Since: ‎06-21-2016
Message 4 of 4 (668 Views)

Re: HP Pavilion x2 Detachable PC 10 Black Screen after Signon

HP.... I am having the same problem... i tried calling your support line and was put on hold and hung up on after going thru your long list of prompts.

 

Any way to fix this without returning this pos?

 

Just done...

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