HP Pavilion x360 m3-u001dx (ENERGY STAR) stuck in repair disk errors for hours

[JoeG6]

HP Pavilion x360 m3-u001dx (ENERGY STAR)

Serial Number: [Personal Information Removed]

Product Number: W2L17UA

System Fast Test Results

Hard Drive Short DST Check: Failed

Failure ID Code:  6C7R5S-85VA6C-GXGK6J-6OSKO3

Product ID: W2L17UA#ABA 

Hard Drive:1

Please help,,

[iomare]

Hi,

You will need to replace the Hard Drive as it has failed. I would replace the drive with a 2.5" SATA3 SSD such as the Samsung 860 Evo or similar which would give a great boost in the everyday performance of the notebook.

Ex:

https://www.amazon.com/Samsung-500GB-Internal-MZ-76E500B-AM/dp/B0781Z7Y3S/ref=sr_1_1?crid=JX2M9C8S60...

Starting on page 42 of service manual you can see the steps to replace the drive

http://h10032.www1.hp.com/ctg/Manual/c05087828

You can then reinstall the OS. Here is a small guide:

Download media creation tool from Microsoft on PC (different PC), run and create a bootable pendrive with the OS on it. (there is an explanation on the Microsoft web page on how to create the pendrive). Create the drive with Windows 10 Home 64-bit edition. Windows will automatically activate once installed and connected to the Internet.

https://www.microsoft.com/en-us/software-download/windows10

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS (probably not). So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off the PC by holding the power button. Press the power button and immediately keep pressing ESC until the startup menu appears and then press F9 and choose the pendrive in the boot menu. Once it boots from pendrive follow the procedure to install Windows.

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times.

 I recommend installing HP support assistant which will help keep your drivers up to date and much more. You can download the latest version from here.

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Once completely updated you can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on HP support page for your product.

https://support.hp.com/us-en/product/hp-pavilion-m3-u000-x360-convertible-pc/10862152/model/11084073...

Hope it helps,

David

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[JoeG6]

Thank you very much for the great information. It is very much appreciated.

All the best,