01-16-2017 06:58 PM
After several months of inactivity, the HP Pavilion x360 notebook won't boot up. When turning on, all I get is a blue screen. If I hit a funtion key, I'll get a brief description of the key in the lower left hand side of the screen which remains there but nothing else happens. Can anyone suggest a solution to this problem. The laptop is virtually brand new.
Solved! Go to Solution.
01-17-2017 05:41 PM
Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.
I understand you are having trouble booting your HP Pavilion laptop, don't worry, though, as I have a few recommendations.
To provide you with an accurate solution, I'll need a few more details:
Have you made any software or hardware changes made on the PC?
Was any update/reset interrupted, recently?
When was the last time it worked (date)?
Does it come up with any error message on the screen?
In the meantime, let's try these steps here:
Perform a Hard Reset
Attempt a Bios Recovery
Please go through the guided troubleshooter for - No Power or No Boot Troubleshooting - Click here
Run the system diagnostics test as well as extensive test on the Hard drive and Memory from F2 - Click here
For more details, please follow all the steps suggested in the support document - Click here
I hope this helps, let me know how it goes for further assistance, I'll be more than happy to help.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!
I am an HP Employee