06-20-2019 12:53 PM
When we started the notebook it showed the BIOS update screen (wihtout havng touched any keys). It told us to wait a few minutes. After a few minutes the screen went black and the on/off button started flashing rapidly.
All protocols on HP.com site (pushing buttons, creating BIOS recovery USB drive) did not solve the problem.
When we keep the on/off button pressed for like 15 seconds it flashes sometime more slowly but after a while it flashes rapidly again.
The notebook is about 3 months old and has functioned correctly untill today.
Please help ?
06-23-2019 02:57 AM
Welcome to the HP Support Community.
Appreciate you trying the steps. Please reach out to the HP Support in your region regarding the service options for your computer as we need to flash the BIOS.
Hope this helps!
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