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‎07-14-2018 09:21 PM

HP Recommended
Product: Pavillion 10
Operating System: Microsoft Windows 8 (32-bit)

My son forgot his password on his notebook. I reset it to factory default, but now it keeps asking for an administrator password. I tried several things, but now it says system disabled. I have tried all function keyys and esc key to try to renter bios, to no avail. Please help!

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-15-2018 01:43 AM - edited ‎07-15-2018 02:03 AM

HP Recommended

@josephine_smile

You should have gotten a halt code along with the system disabled message. Enter it here to get a passcode> https://bios-pw.org/

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

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4 REPLIES 4

‎07-15-2018 01:43 AM - edited ‎07-15-2018 02:03 AM

HP Recommended

@josephine_smile

You should have gotten a halt code along with the system disabled message. Enter it here to get a passcode> https://bios-pw.org/

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎07-23-2018 04:57 PM

HP Recommended
Yes the code is, 93358263
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‎07-23-2018 05:09 PM

HP Recommended
Thank you so much! I was able to recover it for him.
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‎07-23-2018 05:52 PM

HP Recommended

Turn on or restart the HP laptop and press "F11" until the computer boots to Recovery Manager.

Select "System Recovery" from the "I Need Help Immediately" section on the left side.

Click "Back Up Your Files " and select "Next."

or visit customer care website here

https://antivirussupport.org/kaspersky-antivirus-support/

 if your problem is not solved by above

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