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Locked

‎04-22-2024 06:59 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi I recently was gifted an HP Laptop (15-dy2172wm), was told there was something wrong with it, and I enjoy trying to fix stuff so I gladly accepted it.

Anyways, right from the power on it asks for an Admin/Power on password. In the past I've always been able to just put in the wrong pass three times and then get a code. Well, once I put in a wrong password 3 times it didn't give me a code. It said "System Locked. Please press power button to turn off device". And that is literally it. No Code. Nothing. And I feel like I've almost tried everything and it literally won't do or say anything different. HELP.

Category:
1 person had the same question
1 REPLY 1

‎04-23-2024 06:32 AM

HP Recommended

Hey @Rehw95,

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

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