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Ari20
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Message 1 of 3
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HP Pavillion turns on, displays HP logo, turns back off

HP Recommended
Pavillion 15t laptop 7ME17AV
Microsoft Windows 10 (64-bit)

I was using my Pavillion laptop this morning and Windows 10 indicated to me that it had a bunch of updates it had to install. I clicked "install and shut down", and presumably it did its thing. However, now, about 2 hours later when I boot the computer up again it displays the HP logo, the keyboard lights up, and then it shuts off again. It was working this morning completely fine.

 

I have already tried holding the power button for 15 seconds, and then turning it on again to no avail. 

 

How can I fix this??

2 REPLIES 2
WAWood
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Message 2 of 3
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HP Recommended

@Ari20 

Sorry for the bad news, but when a laptop does not even power on, you have few if any options for getting it working again on your own.

To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself. You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

But if it is NOT possible to run diagnostics, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it. And the problem with that is, while HP does do repair work of some sorts on PCs still under warranty, they generally do NOT do repair work on PCs out of warranty because they are not a general purpose repair facility. You would have to contact them in advance to see (1) if they are willing to work on it, and (2) if they will provide you any kind of repair cost estimate.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If that link does not get you a useful page, then use the main HP link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

If you can't get assistance from HP, then you will have to seek out a local laptop service facility to have them examine it for you.

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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Ari20
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Thank you for your length reply. After pressing ESC upon startup and navigating through the menu options I saw that the issue was:

"The boot configuration data file doesn't contain valid information for an operating system"

which looked very disconcerting. I thankfully was able to resolve the issue myself following this guide - https://techcult.com/fix-the-boot-configuration-data-file-doesnt-contain-valid-information/ - In the end method 1 worked, but weirdly I had tried method 1 (didnt initially work), then tried method 2 (followed all the steps correctly but didn't fix the booting issue) and then went back to method 1 and it worked that time. 

 

It's still a mystery to me as to *how* this happened. I swear that it was working perfectly fine with no known issues, and then all of a sudden wouldnt boot after a windows update. Maybe somehow the update was corrupted or I dunno....

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