12-25-2016 11:03 PM
I have an HP Pavillion x360 m3 convertible and it no longer turns on (screen is blank). I've tried a number of different resets from what I've read but nothing is working. I bought this computer 2 monts ago. Right before it went blank it looked like it did some sort of update but i was unable to see what it was before it started. The caps lock blinks 3 times slowly and then fast 5 times.
Is that a factory reset i should try?
12-25-2016 11:10 PM
If caps lock is blinking thrice , The memory module has gone bad !!
Please run the memory test : http://support.hp.com/us-en/document/c03467259
Hope this helps, for any further queries reply to the post and feel free to join us again !!
**Click the White Thumbs Up Button on the right to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
I am not an HP Employee
12-26-2016 06:09 AM
Thank you for the reply but unfortunately I am unable to do the test. When I turn the computher on and press F2 as indicated it does not do anything---unless i was reading the steps incorrectly...
Any other ideas? Not really sure what the memory module is but it doesn't sound good??