• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎01-26-2024 01:17 PM

HP Recommended
Product: HP ProBook 635 Aero G8 Notebook PC (276K8AV)
Operating System: Microsoft Windows 11

Hi,

 

Laptop won't turn on. Caps lock light is on all the time (not blinking) and light next to power socket is on all the time (also not blinking). 

 

I tried holding the power button for even unto 60s, but that does not do the trick. While pressing at some point light next to caps lock turns off, but the moment I release power button it comes back on again. 

I also tried holding Windows + B while pressing power button, but that did nothing either.

 

All of this happened all of a sudden. Laptop was working just fine day before.

 

Any idea's what could be wrong and what else to try?

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.