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‎09-27-2024 04:57 PM - edited ‎09-27-2024 04:58 PM

HP Recommended
Product: HP Notebook

Does HP Support Team use logmeinrescue for remote support? I'd received a text message on my phone while I was speaking with HP Support team. The message was like this: 

An HP Support agent would like to initiate a video session with you at: https://console.logmeinrescue.com/join/1.......

I've doubt that the person was saying he is working from different country (lots of scam happens from this country). I'd like to make sure whether any hp support agent use the above tool in order to access camera? and its not about installing malware or else on the device? 

Thanks

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