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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Boot and Lockup
- HP Spectre 2017 Model will no longer Shut Down
Create an account on the HP Community to personalize your profile and ask a question
05-10-2022 09:41 AM
Since last night the Laptop will not shutdown. It reboots itself on every power option. All drivers are updated, All Windows updates are done, Gone through the articles on scanning and fixing files and still it won't shutdown. I swapped to HP from Lenovo as the Lenovo died with a GPU failure, but the Spectre may as well be a brick if it has to be on until the battery dies
Solved! Go to Solution.
05-10-2022 10:31 AM
Hi, @lotushope someone else had an issue similar to yours here.
It could most likely be a hardware problem and it may have something to do with your motherboard. If your warranty is still valid, you can contact HP Support so they can have it repaired or you can take your laptop to a technician for repairs.
This is the link to contact HP Support.
https://www.hp.com/us-en/contact-hp/contact.html
https://support.hp.com/us-en/contact
https://www.hp.com/us-en/contact-hp/ww-phone-assist.html