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Jehan1
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HP Spectre 360 Laptop failed to power on!

LOB60EA
Microsoft Windows XP

The wrong charger was plugged in then the right but still it does not boot or the LED is turned on. No sound or screen blink, just dead. I have tried the remove recharge battery hold the power on for one minute but still dead. Where could it be wrong the adapter component inside or the rechargeable battery. 

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HP Recommended

HP Spectre 360 Laptop failed to power on!

@Jehan1,

 

Welcome to the HP Support Community!

 

I recommend you follow the below steps and check if it helps.

  1. Confirm the AC power adapter is a genuine HP part. Do not use a non-HP AC power adapter on an HP computer.

    HP logo on the power adapter indicating it is a genuine HP part

  2. Determine the adapter wattage by looking near the bottom of the adapter.

    NOTE: 

    Using an AC power adapter with a lower wattage than the computer requires can cause issues. For example, the CPU clock rate might be reduced to save power, which might cause programs to run slower or the AC power adapter to become warm to the touch.

    Wattage highlighted  on the power adapter, 65W

    Wattage highlighted  on the power adapter, 120W

  3. Check the AC power adapter for damage. Damaged components, like the AC adapter or the pin in the power connector, might require an HP-certified repair. Check the box, cord, pins, and plugs for damage.

    Crack in the AC adapter box

    Damaged cable into the AC adapter

    Bent or damaged pin in the power connector on the computer

    Damaged connectors and pins

    Damaged connector

  4. Confirm the wall outlet is functioning properly. Plug a lamp or device you know to be working into the same wall outlet you plan to use for the AC power adapter.

    • If the lamp or other device works, the wall outlet is working correctly. Continue with these steps.

    • If the lamp or device does not work, keep testing wall outlets until you find one that works, and then continue with these steps. Do not use a power strip, surge protector, or secondary power source.

  5. Plug your AC power adapter into the functioning wall outlet and start your computer. If the computer does not start, continue using these steps.

  6. If you have access to a different AC power adapter or power pack that is designed for the computer, connect it to the computer and try to start the computer. If you have access to more than one computer, confirm that you are using the correct AC power adapter.

       CAUTION: 

    Use a power adapter that meets the power requirements and has the correct type of connector to avoid damaging the computer. On newer notebook models, connecting the wrong adapter to the notebook might cause the power LED lights to blink but not power on the computer.

    If the computer does not start, continue with these steps.

  7. Start the computer. If the computer does not turn on, continue using these steps. Remove the power cord from the AC power adapter for approximately 5-10 seconds, and then reconnect the power cord to the AC power adapter making sure the AC cable fits tightly into the AC power adapter inlet.

  8. Verify all cords and connectors are secure between the power cord, AC power adapter, and computer. Start the computer.

    If he computer does not turn on, continue with these steps.

  9. Test for a discharged or defective battery that might prevent the AC power adapter from supplying enough power to start the computer. Remove the notebook battery, connect the AC power adapter, and then turn on the computer (you can also try these steps with an alternate AC power adapter that has the correct wattage and connector).

    Condition

    Possible action

    LEDs do not glow, and the fan or hard drive does not spin

    The AC adapter might need to be replaced

    LEDs glow and computer starts

    The battery might need to be replaced

    LEDs glow but computer does not start

    Go to Computer Does Not Start and Emits an LED or Beep Code

    If the computer does not turn on, continue with these steps.

  10. Test for a defective AC power adapter that might not charge the battery. This could prevent the computer from starting using only battery power. Connect the AC power adapter, allow the computer to charge for 30 minutes or more, disconnect the AC power adapter, and then try to start the computer. This can also be done with a fully charged battery from another computer.

    Condition

    Possible action

    LEDs do not glow, and the fan or hard drive does not spin

    The AC adapter might need to be replaced

    LEDs glow and computer starts

    The battery might need to be replaced

    LEDs glow but computer does not start

    Go to Computer Does Not Start and Emits an LED or Beep Code

    If the AC adapter and battery tests both result in the LEDs not glowing and the fan and hard drive not spinning, there might be an issue with the system board, which could require service from HP.

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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