• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
HP Recommended
Spectre 360 1VW22AV
Microsoft Windows 10 (64-bit)

My HP Spectre 360 was working and charging fine until last week when I tried to turn it on and nothing happened. I thought maybe the battery had died since it had been about a month since I last used it - so I plugged it in and nothing - it won't charge or boot. I've tried multiple outlets in the house, bought a new power cord and tried that, tired hard resets and multiple troubleshooting guides to get it going. Nothing. It won't charge it won't boot. I've seen it could be a motherboard issue as others have said on the forums...

1 REPLY 1
HP Recommended

@Bug1985

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

I understand that your HP notebook is not working correctly. If you have already performed the steps from the document HP Notebook PCs - Computer Does Not Start:  https://support.hp.com/in-en/document/c01997899 and the issue persists, it could be a hardware failure. 

 

Please reach out to HP Support in your region regarding the service options for your computer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/             
 

Hope this helps!              
Please click “
Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.