cancel
Showing results for 
Search instead for 
Did you mean: 
Brisou394
New member
4 1 0 0
Message 1 of 1
70
Flag Post

HP Spectre X360 shutdown because of fan curve

HP Recommended
spectre x360
Microsoft Windows 10 (64-bit)

Hi there,

I have a spectre x360 2020 with 10th gen processor and it is great and all but when I use it in "performance mode" (I guess it is to unlock the 25Watt), the laptop shuts down after 30 seconds of playing or intensive usage. I suspect it is due to an overheat problem, the fan don't even have time to rev up.

- Setting in BIOS "fan alwase on" doesn't do anything, don't work even after all the bios updates. (<--- do semething for that too guys please)

- Better thermal paste doesn't help.

- Laptop put vertical for the heat to exit doesn't help.

Nom du journal :System
Source :       Microsoft-Windows-Kernel-Power
Date :         20/03/2021 21:25:51
ID de l’événement :88
Catégorie de la tâche :(85)
Niveau :       Erreur
Mots clés :    (32)
Utilisateur :  N/A
Ordinateur :   DESKTOP-86MGP7A
Description :
Le système a été mis en veille prolongée en raison d’un événement thermique critique.
Heure de mise en veille prolongée = ‎2021‎-‎03‎-‎20T20:25:51.300122100Z             
Zone thermique ACPI = \_TZ.TZ01             
_HOT = 373K
XML de l’événement :
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
    <EventID>88</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>85</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000020</Keywords>
    <TimeCreated SystemTime="2021-03-20T20:25:51.3005918Z" />
    <EventRecordID>46784</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="7124" />
    <Channel>System</Channel>
    <Computer>DESKTOP-86MGP7A</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="ThermalZoneDeviceInstanceLength">9</Data>
    <Data Name="ThermalZoneDeviceInstance">\_TZ.TZ01</Data>
    <Data Name="HibernateTime">2021-03-20T20:25:51.3001221Z</Data>
    <Data Name="_HOT">373</Data>
  </EventData>
</Event>

 

I have HP Command Center v1.8.14.0

 

Appreciate anyone's help here.

Regards, Brisou

 

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation