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‎11-29-2021 07:30 PM

HP Recommended
Product: Spectre x360 15-inch
Operating System: Microsoft Windows 10 (64-bit)

Hello All,

 

My HP Spectre x360 15-inch recently shut off while I was working on it. From there, I tried powering it on again and the lights turn on, fans run, but the screen remains black. I took it to a repair shop and they said that it was a motherboard issue. Upon further inspection, it looks like there have been other motherboard issues in this same model.

I have only had this laptop for 1 year and 6 months and I have treated it incredibly well. It has had no other issues but unfortunately, it is 6 months out of warranty. Considering the price I paid for this laptop, I am shocked that it has only lasted me this long. Any suggestions on how to move forward?

Category:
1 REPLY 1

‎12-03-2021 06:24 AM

HP Recommended

@Andre36

Welcome to the HP Support Community!

 

Don't worry as I'll be glad to help, 
I want to thank you for taking the time to speak to us today. I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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