HP Spectre x360 - 13-ac063dx motherboard recall

[Trush3]

My motherboard burned out.  I read that there was a recall for motherboards in Spectra x360.  Is this true and what steps do I need to take to get it replaced? 

Thanks 

Troy Rushmore 

[Raj2111]

Hi @Trush3 

Welcome to the HP support community.
 

I understand you want to know about the product recall, and I apologize for any inconvenience this may have caused. I'm here to help you today.

As per our knowledge there is no recall on this model. Hoever you can check going to this website.

Steps to Determine if Your HP Spectre x360 is Part of a Recall:

Check HP's Official Recall Page: click here

• HP has a dedicated page for product recalls. To see if your model is included in a recall, visit the HP Product Recall & Safety Notices page and search for your laptop model (HP Spectre x360 - 13-ac063dx).
• If your model is affected, you'll find details on how to get a replacement or repair.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support