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HP Spectre x360 - 13-ac092ms No start No battery light

HP Recommended
Spectre X360
Microsoft Windows 10 (64-bit)

I am so frustrated with this notebook.  Its about 14 months old and the battery life is just terrible.  It will say I have 30% battery life and then just shutdown and now, if that wasn't bad enough  it does absolutely nothing.  I plug it in and get no battery light and it will not turn on.  NOTHING.  I have tried youtube videos and such to see if there is some sort of reset but nothing works.  I have bought a second charger and its not the charger.  I am just so fed up with this thing.  Even contacting HP support is near impossible  This should not happen.  .Enough ranting.  So as for things I have tried.  A new charger,  holding the power button and all power button and other key combinations I could find on youtube and such but none of it worked.  Any help would be greatly appreciated


Product ID:Z4Z30UA#ABA

HP Support Agent
HP Support Agent
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@zzugman, Welcome to the HP Support Community!


Let us try these steps:


Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.


Restart the computer and check.


Install updates using HP Support Assistant

  1. In the search box, type and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.


Let us run a test on the battery

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. Perform Component Test > Power > battery. Share the result on your next post.

Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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