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Wommert
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Message 1 of 2
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HP Spectre x360 13-w motherboard blown up

HP Recommended
HP Spectre x360 13-w010nd
Microsoft Windows 10 (64-bit)

Hi,

 

My notebook suddenly won't turn on. I can smell a burned scent, en when I open the laptop, there is a bit from the motherboard which is burned, and some resistor of some kind has come off in that place. I know the notebook is out of warranty, but something like this shouldn't happen. Everything else was working fine. What steps can I take?

 

Thanks!

Ramon

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Wommert

 

I reviewed your post and I understand that the motherboard is brunt on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support and they will assist you in this regard.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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