HP Spectre x360 - 13t Touch Laptop will not turn on

kerdbrue · ‎12-11-2020

Hello.

I'm having an issue with my HP Spectre x360 - 13t-4200 CTO laptop where it will not turn on or charge. This seems to be a common problem searching the forums (link 1,2,3) but I was not able to find any solutions to the issue.

I recently was without the laptop for several months (long story). Once I had the laptop back in my possession I found that the battery was no longer recognized by the laptop but I could use the computer if it was plugged in. After ordering and replacing the battery from an approved hp battery supplier, the computer recognized the battery and all was good. However the next day I discovered that the computer was dead and that it would no longer charge. Thinking it was the charger I got a new one but did not fix the issue. I also tried several outlets around the house and none work. Additional the light next to the charging port will not light up when the adapter is plugged in.

Based on what I have been able to read on this issue it looks to be a mother board issue. Has anyone been able to fix this problem without replacing the motherboard? If it is I'm likely to just get a new laptop then put any more money into a 4 year old computer and it definitely won't be another HP after this experience.

The_Fossette · ‎12-14-2020

@kerdbrue

I reviewed your post and I understand that the computer is not powering on.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c04718479

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

kerdbrue · ‎12-19-2020

@the_fossett

Sorry for the delayed response. It has been a terrible week.

I went through you steps and got the computer to turn back on by completing the hard reboot! Unfortunately I keep getting an error on the battery and ac adapter test. I've provided the test log for the battery test and ac adapter test below. It looks like the battery is charging but doesn't indicate it. on the battery icon. I have recently replaced the battery after the computer could not detect the original one. It was procured from one of hp authorized dealers. I have tried two different adapter and each one give the same result.

TestVersion = 1.17.5.0 TestId = a088469f-b159-4d7e-b4f9-0f1ed77a95af StartTime = 2020-12-19T09:47:19 ExecutionDuration = 00:01:34 Result = Cancelled ================================================== CeementBatteryCheckResult: 12 DevicesSupported: 1 DeviceCount: 1 Primary_ACPowerOn: True Primary_ACAdapterOk: False ACAdapterStatus: False Primary_TestresultString: CALIBRATE Primary_DesignCapacity: 4810mAh Primary_FullChargeCapacity: 4800mAh Primary_RemainingCapacity: 2086mAh Primary_MaxError: 100 Primary_CycleCount: 1 Primary_Temperature: 26deg C Primary_Voltage: 12137mV Primary_Current: 2325mA Primary_DesignVoltage: 11400mV Primary_Status: 128 Primary_CellVoltage1: 4038mV Primary_CellVoltage2: 4029mV Primary_CellVoltage3: 4071mV Primary_CellVoltage4: 0mV Primary_SerialNumber: 12853 07/20/2020 Primary_ManufacturerName: 3332C Primary_BatteryCTNumber: N/A Primary_Warranty: 3 Primary_CalibrationType: 3 Primary_ChargeControl: Supported Primary_TempCharge: True Primary_ChargeTest: False Primary_ChargeCapacity: 99 Primary_TempAlarm: False Primary_DeepDischarge: False Primary_FullCharge: False Primary_FullChargeStatus: False Primary_BatteryCharge: True Primary_DesignCycleCount: 1000

TestVersion = 1.17.5.0 TestId = ce813c65-bfbe-4a52-9007-d8d9be06c35d StartTime = 2020-12-04T02:11:50 ExecutionDuration = 00:00:10 Result = Cancelled ================================================== 2020-12-04 02-11-55 -------------------------------------- 2020-12-04 02-11-55 BatteryTest： 1.17.5.0 2020-12-04 02-11-55 Load options: BatteryTest.exe -subtest=ACAdapter -debuglog=C:\Users\genev\AppData\Local\Temp\HPDIAGS\ce813c65-bfbe-4a52-9007-d8d9be06c35d 2020-12-04 02-11-55 AC Adapter Test Started 2020-12-04 02-11-56 CASL Found in HP Folder 2020-12-04 02-11-59 CASL Version: 7.1.15.1 2020-12-04 02-11-59 CASL File Version: 7.1.15.1 2020-12-04 02-11-59 Running ACAdapterTest... 2020-12-04 02-11-59 AC Adapter Test Started 2020-12-04 02-11-59 AC Power connected. 2020-12-04 02-12-00 Smart Adapter Status : 4 2020-12-04 02-12-00 The Smart Adapter is not functioning correctly. 2020-12-04 02-12-00 AC Adapter not functioning. 2020-12-04 02-12-00 AC Adapter Test Complete

The_Fossette · ‎12-20-2020