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rthomas628k
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HP Spectre x360 - 15-bl012dx will not power up at all

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Spectre x360 - 15-bl012dx
Microsoft Windows 10 (64-bit)

HP Spectre x360 - 15-bl012dx will not power up at all

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The_Fossette
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@rthomas628k

 

I reviewed your post and I understand that the computer is not powering on.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Do you see any lights on the computer?

Have you tested with an alternate adapter (If available)?

 

Follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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rthomas628k
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no lights whatsoever. have tried multiple power adapters. i have 3.

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The_Fossette
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@rthomas628k

 

I recommend you contact support as it looks like a hardware issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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