HP Spectre x360 - 15t - Charging/Power Light On But Won't Power Up

[bdm204]

Dear Community,

I have an HP Spectre x360, Model Number 15t-bl100 CTO, which has been excellent, both in terms of design and performance.  (I purchased the laptop with fairly high-end specifications, 8th Generation Intel Core i7, 4K Display, 16 GB RAM, 1 TB NVME.M2 SSD).  The laptop was used lightly, and never taken out of the home or otherwise mistreated.  Recently, out of the blue, the laptop stopped powering up, even though the power/charge light glows when connecting the AC adapter to either of the USB Type C ports.

After attempting to perform a hard reset as directed by the HP Virtual Assistant without any success, I researched this issue online, and learned that are many reports of other HP Spectre x360 users encountering the exact same issue, which appears to be the result of a faulty voltage regulator on the system board, which often presents shortly after expiration of the 1 year warranty.

As you can imagine, I chose to invest in a premium HP laptop to avoid failures of relatively inexpensive components known to be used by other cost-cutting manufacturers, and did not anticipate such a failure so early in the useful life of an HP premium product.

Under these circumstances, as compounded by the current global pandemic, I wanted to inquire if HP is prepared to stand behind its product, which would of course would impact any future purchase decision of an otherwise highly-satisfied customer.

Thank you in advance for any guidance that you may be able to offer.

[asmita6658]

Hi @bdm204

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[bdm204]

Dear Asmita,

Thank you for the prompt reply, and bringing this issue to the attention of the appropriate team within HP.  As per your suggestion, I will await further contact from an HP representative.

Thank you again for your assistance, which is very much appreciated.