05-29-2019 12:12 AM - edited 05-29-2019 12:13 AM
Hello HP Community!
For the past few months my Spectre 360 has been having some frustrating issues. I have just been too busy to address them.
#1) If the computer sleeps or hibernates, when I open the laptop and log-in all my apps and programs are closed.
#2) When I shut down the PC, it turns off then automatically reboots. I have no way of turning off the computer without a restart happening.
What I've done:
- Reset all power settings
- Turned Off Fast Start Up
From what I've read online it seems like a manufacturer default on the motherboard. If there is anything else I can do to try and fix this on my end, please let me know.
Thank you in advance!
05-30-2019 05:05 AM
Hey there! @Harrison001,
Are you able to boot into BIOS or F2 page from the PC?
Please share the product number of the PC to assist you better.
Try the steps recommended below.
- Right-click on Start menu.
- Go to Control Panel.
- Click on Hardware and Sound.
- Select Power Options.
- If you are using Under Balanced (recommended), click on Change plan settings. Note: Steps also applies to High performance.
- Choose Change advanced power settings.
- Under Sleep, click on Allow hybrid sleep and then turn it on.
- Once done, go to Hibernate after and then set it to Never.
- Click on Apply.
- Select OK.
Try updating the BIOS and chipset drivers on the PC to the latest version using HP support assistant.
Refer this article to know more information about using HP support assistant.
Also, Try few steps recommended below.
Try to run the Power Troubleshooter.
Power troubleshooter will automatically fix some common issues with Power Plans. Run the Power troubleshooter to adjust your computer's power settings. The Power troubleshooter checks things like your computer's timeout settings, which determine how long the computer waits before turning off the monitor display or entering sleep mode. Adjusting these settings can help you conserve power and extend your computer's battery life.
1. Press Windows Logo Key+X then click on Search option.
2. Type Troubleshooting.
3. Select Troubleshooting and click on System and Security.
4. Click on Power and follow the onscreen steps.
Lastly, for restart issues try the steps recommended below.
Check for Windows Update and ensure that you have installed all the latest updates including device drivers.
Using the WinX Menu, open System. Next click on Advanced system settings > Advanced tab > Startup and Recovery > System failure.
Uncheck the Automatically restart box. Click Apply / OK and Exit.
Open Power Options > Change what the power buttons do > Change settings that are currently unavailable > Disable Turn on fast start-up. This will disable Fast Startup.
Let me know how it goes!
Take Care! 🙂
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I am an HP Employee
11-14-2019 08:04 AM
Welcome to the HP Support Community!
I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.
- What is the exact model for your computer?
- What is the operating system you are using?
- What is the exact issue you are facing?
- Have you made any software or hardware changes on the computer?
- Have you performed any troubleshooting steps before posting?
Look forward to hearing from you and you have a great day!
I am an HP Employee