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FishDog5000
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HP Spectre x360 DRIVER_POWER_STATE_FAILURE on hibernate

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HP Spectre x360 Convertible 15t-eb000 [7MQ42AV]
Microsoft Windows 10 (64-bit)

My computer is set to hibernate when I close the lid. Sometimes, seemingly randomly, the computer does not hibernate when I close the lid but instead just returns to the lock screen and keeps running. Sometimes if I leave it long enough after doing this, it will trigger a BSOD with stop code DRIVER_POWER_STATE_FAILURE. Furthermore, when the computer reboots after a hibernate, the fan will not run and the computer starts getting really hot. The fan will start running again if I reboot the PC, put it to sleep and wake it again, or put it in hibernate and wake it again. The problem occurs about once a week and has been happening about since I got it several months ago. I have done every step I could think of to fix it, including completely reinstalling Windows 10. I am currently running Windows 10 Version 2004 (OS Build 19041.572).

 

Here is a link to the crash minidump from the latest BSOD:

https://drive.google.com/file/d/1pzDGzkAHFKV12UGQqdVBHKHj5oCe-kuV/view?usp=sharing

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@FishDog5000

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, 

Since you have already tried most of the troubleshooting steps to resolve the issue and as we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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