04-02-2017 12:47 PM
I've had my laptop for around 1.5yrs now but it recently stopped working and does not switch on. Pressing the power button causes the caps lock light to flash 5.3 (and the F5 keyboard light stays on constantly). After a few minutes, fan whirring noises can be heard but the screen remains black. I've followed all of the offered the troubleshooting steps (hard reset; attaching to external monitor.. etc.) but to no avail.
6 months over warranty and I'm incredibly worried and frustrated given the prevalence of similar issues with the Spectre x360 across the forum and given this was my first laptop purchase after much scrimping and saving. Was anticipating using this for at least 3 years and the experience has made me wary of what I believed to be a reputable and trustworthy brand. Echoing the thoughts of others with similar problems, I'm hoping for some resolution to this detrimental problem that does not push the price of purchase given that this appears to be a problem across the product!
04-03-2017 02:41 PM - edited 04-03-2017 02:42 PM
Hello, @HU-I – Hope you are well :)
Thank you for reaching out to HP support forums! I’d like to help!
I understand that your PC is not turning on. Appreciate all your troubleshooting efforts so far.
Did you try the steps mentioned here: http://hp.care/2oRGUgc
Also, if the issue persists, then it could be an issue with the PC BIOS. Go to http://bit.ly/2mBPcMj and see if you are able to restore the BIOS by using the button combination as suggested.
Please let me know if this resolves the issue, or if you require further assistance!
Good luck :)
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I am not an HP Employee
04-03-2017 02:58 PM
Thanks for your message! Unfortunately, I had come across both of these pages previously whilst trying to fix the problem; I did try them again but still no change. Additional support would be appreciated.
04-04-2017 12:28 PM
Let's try to initiate a System Diagnostics tests, these tests check the main components of your computer to make sure they are working properly. Use the following steps to run the diagnostics tests to check for problems:
1.) Press and hold the Power button until the computer turns off completely.
2.) Turn on the computer. Immediately press the Esc key repeatedly, about once every second, until the Startup Menu is displayed.
3.) Press the F2 key. The System Diagnostics screen is displayed and the following menu is shown.
Hard Disk Test
4.) Click the test you want to run. Each test runs individually and displays the results.
Let me know the results.
**Please click "Accept Solution" if this has resolved your issue.**
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I am an HP Employee
04-04-2017 01:06 PM
Hi @senan6806 ,
Cheers for the reply; attempted this again in response to your message but despite following steps 1 and 2, no startup menu is displayed and the screen remains black. Anything else I can try? Increasingly worried as am now sharing symptoms outlined in the following threads:
04-04-2017 01:27 PM - edited 04-04-2017 01:59 PM
we have Specre here in the family, id never own such a fragile case, reminds me of $1000 potato chip'.
first off , there is no CLASSIC VGA 15pin jack. what if you saw BIOS plugged in like this? what would you think then?
but has one , sold extra, adaptor to get one. id buy that next. (but wish i did, for my son)
a 15 pin jack is too thick, hark ! whats next, 1/8" thicK? and phone buds can plug in?
since BIOS is dead, one can only assume ,it's a power problem (no VGA jack tests)
tried a new power pack yet, cheap fix if , is it.
then battery replace it. (that too is now burried.) and batteries, are what I call weak technology,(high failure rates)
those are the only cheap fixes.
hope for you I do its just power pack the dog eat and damaged. yanking on it. or hit by hug AC line power surge or lightening hits.
the pack can be checked with any volmeter made.
saving all the work of getting a new pack. guessing...
ok seems you tried the HDMI port
so if thats dead
and power pack ok
and code 5 flash, means system board failure.
not sure what 5.3 means.
old code 5/3 is , imbedded controller timed out for waiting for BIOS.
i guess that means BIOS is dead. (no PnP pass through)
boy id be all over power pack.
04-13-2017 04:27 AM
Thanks for your advice, savvy2.
Unfortunately, given the lack of reasonable resolution from HP I will be escalating the issue and following up with the CPSC and its UK equivalents. The HP Spectre x360 13-4050na is not of satisfactory quality. The laptop screen continues to remain black; the forum is peppered with numerous similar complaints, all occurring within a similar timeframe post-purchase. It's clear there is a larger fault at work here and HP is not appropriately addressing these issues. I've taken the laptop to a repair company who advised that the motherboard was blown and requires a full replacement - an incredibly costly process, particularly given how much I've already spent on the purchase of this laptop, with the expectation it would last more than 1.5 years! Unacceptable and as previously stated, I will be chasing this issue up with the appropriate consumer rights bodies and if needed (ie. I continued to be given no appropriate resolutions, such as appropriate repair or replacement), to address the complaint with an ombudsman.
04-14-2017 08:33 AM
I have brought your issue to the attention of an appropriate team within HP.
They will likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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