HP Spectre x360 shuts down while in sleep mode after 6 hours

[harlikshah7]

Hi,

I've recently purchased new HP Spectre 360 laptop last month and it is not working properly. 

The problem is when I had kept laptop in sleep mode for 6 hours, then it gets shut down. I have to start laptop and all my documents and files are getting lost.

Please help me with it.  

[WAWood]

@harlikshah7 

I've heard that some of the newer laptops, when sleeping or hibernating, generate so much heat that they shut down due to thermal overload.  This could be the case with yours.

You should not be having problems like this with a new PC!

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

Unfortunately, we are NOT HP Tech Support and we have no way to diagnose or repair your PC, so while this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!