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VijayVijay
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HP - Spectre x360 suddenly dead

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HP - Spectre x360 2-in-1 13.3" Touch-Screen Laptop - Intel Core i7 - 8GB Memory - 256GB Solid State
Microsoft Windows 10 (64-bit)

My HP - Spectre x360 just died suddenly. I run a small business, bought 2 of them for special client presentations at office. Hardly used the laptop, no more than 30 times in 2 years.

It just wont come on. Tried using switching plugs, charging leads etc.

The premium laptop cost over $1,300 each!! unacceptable. Just checked, loads of people have the same problem with the HP Spectre x360. I am using a 7 year old standard HP Pavilion laptop - got no problems with it.

This product is not fit for purpose. HP cannot be allowed to get away with this, charging customers for an inferior "premium" product. 

 

It is a 2-in-1 13.3" Touch-Screen Laptop - Intel Core i7 - 8GB Memory - 256GB Solid State Drive 

 

Someone at HP, please get in touch with solution ASAP!! It stopping me from work as a small 3 person business!!

 

Vijay 

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The_Fossette
HP Support Agent
HP Support Agent
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@VijayVijay,

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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Stephan_So-Me
HP Support Agent
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Since we haven't heard back from you we will be closing your case. We are still happy to help you if you need support in the future.

I am an HP employee
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