HP Spectre x360 won't boot with the battery in

[patc890]

I'm helping a friend with his laptop. He bought a new battery. Not from HP but on Amazon. Everything about it looked ok. Ratings etc. I put it in and started the laptop(plugged in) and it worked fine but we couldn't find any indication of the battery?

The next day my friend said it was off and he couldn't get it to boot. Once he removed the battery it booted fine. As soon as it's put back in nothing happens, no lights or anything. 

Anyone have an idea what it could be. Is the battery bad? Although it seemed to work when I first installed it.

Thanks.

Pat

[sandytechy20]

@patc890

Welcome to the HP support community.

I have a few steps listed below that should help you resolve this concern:

Unplug the charge, Turn off the laptop and turn it back on after 30mins.

Reinstall Microsoft ACPI-Compliant Control Method Battery under device manager:

1) In the search box, type and open “Device Manager”.

2) Expand “Batteries”.

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

4) Click on “Uninstall”.

5) At the prompt put a check in the box to remove the current driver

6) Shutdown the computer.

7) Remove the battery for a minute and then put it back in. (Skip this step if you have a non removable battery)

8 - When the computer comes back up it should automatically find the driver.

9) Go to Device Manager.

10) Expand Batteries.

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

12) Click "Search automatically for updated driver software"

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.

If the issue persists, run a battery and adapter test using the steps mentioned in this link: Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[patc890]

Thanks for the help and list of things to do. But the problem is I can’t start the laptop with the battery in it. Only

when it’s removed. Can I do these steps with no battery installed?

[sandytechy20]

@patc890

Yes, you can.

Try these steps at your leisure and let me know how it goes.

Cheers.