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Jonkle77355
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HP Stream 14

HP Recommended
HP stream 14
Microsoft Windows 10 (32-bit)

My hp stream 14 has power. I see an led flash on the side when I hit power but it never appears to boot or show any sign of starting on the screen. I’ve tried disconnecting the battery, holding power for 15 seconds, and plugging the battery back in. I also tried Starting It with the battery disconnected and the power cord plugged in... any other suggestions would be greatly appreciated!

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WAWood
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HP Recommended

@Jonkle77355 

Sorry for the bad news, but when a laptop does not even power on, you have few if any options for getting it working again.

To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself. You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

But if it is NOT possible to run diagnostics, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it. And the problem with that is, while HP does do repair work of some sorts on PCs still under warranty, they generally do NOT do repair work on PCs out of warranty because they are not a general purpose repair facility. You would have to contact them in advance to see (1) if they are willing to work on it, and (2) if they will provide you any kind of repair cost estimate.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If that link does not get you a useful page, then use the main HP link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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