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Inler
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Message 1 of 4
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HP Stream Laptop 14-CV0XX Laptop PC Ignition Problem

HP Recommended
HP Stream Laptop 14-cv0XX
Microsoft Windows 10 (64-bit)

Hello,

I have a problem with my laptop, so I turn it on, I force the loader even if the battery is 100% charged.

The screen lights up and turns off 2 seconds after, so I have to connect the charger to start and thus access Windows, once finished I can remove the charger.

The BIOS is already up to date.

What is the solution?

Thank you.

3 REPLIES 3
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Inler

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did you try another charger?
  • Does the notebook shut down immediately (right after you unplug the charger)?
  • Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default:

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. 

If the issue persists, follow the next steps,

  • 1. Go to Start, search for Device Manager, and open this result.
  • 2. Expand batteries.
  • 3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
  • 4. Shut down the computer. 
  • 5. Disconnect the charger.
  • 6. Remove the battery.
  • 7. Hold down the power button for 1 minute.
  • 8. Insert the battery only.
  • 9. Attempt to turn the battery on.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Inler
Author
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Message 3 of 4
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Hello,

The computer turns off after 2 seconds if I do not start the pc with the charger even if the battery is charged to 100%. The battery does not pull out since it is a soldered battery.

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Echo_Lake
HP Support Agent
HP Support Agent
29,635 29,565 1,417 1,485
Message 4 of 4
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@Inler

Thank you for posting back. 
 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the computer as its turn off after few seconds and in order to fix this issue, your computer needs to be serviced.   

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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