HP Stream won’t turn on

[Stacey79]

I have an HP Stream. I’ve only had it for a month and a half. It’s only been used a few times. It will not turn on. There is a power light on the side that is on and the white caps lock light is flashing. I’ve tried holding down the power button to see if it’d start and it still doesn’t work. Can anyone help!?

[Lil_Boy_Blue]

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).