03-27-2017 12:19 PM
03-27-2017 01:56 PM
03-28-2017 11:33 AM - edited 03-28-2017 11:34 AM
Welcome to the HP Forums 🙂
I would like to take a moment and thank you for using this forum, it is a great place to find answers.
As I understand the HP Stream won't turn on,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Did you install or interrupt any updates recently that could have caused these issues?
Have you attempted a BIOS recovery?
While you respond to that, here's what you need to do:
Please attempt the below steps:
For more steps, click here
Keep me posted,
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Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!
I am an HP Employee
03-28-2017 09:26 PM
04-01-2017 03:47 PM
That good news that the hardware tests passed. This indicates that the hardware is good. Also, the BIOS recovery went through but the screen is blank when the laptop powers on. The evidence points towards the operating system. I suggest you to try reinstalling Windows. But before that could you let us know the exact model no. of your laptop. This link will help you locate the model no: http://hp.care/2bygf7l
Also, let me know if you have created any recovery media for your laptop.
04-02-2017 04:16 PM
The recovery media (Disks or USB flash drive) will contain the original image of Windows operating system that came with your laptop. I see that your laptop was shipped with Windows 10. You have an option to create the recovery media on your laptop and use it when a situation like this arises.
If you have not created the recovery media then you may try to perform a recovery (reinstall Windows) using the recovery partition which is inbuilt into the hard drive fo your laptop. To know how to use the recovery partition on the hard drive, refer to "Recovery when Windows 10 does not start correctly" from this link.
NOTE: The recovery partition on the hard drive will work as long as it is not corrupted. If it works, it will wipe all of your information and reinstall the original Windows 10 copy that came with your laptop.
Let me know what happens. Cheers! 🙂