cancel
Showing results for 
Search instead for 
Did you mean: 
atmon
New member
1 0 0 0
Message 1 of 1
143
Flag Post

HP Sure Start Power On Authentication

HP Recommended
HP EliteBook 850 G5
Microsoft Windows 10 (64-bit)

I activated HP Sure Start on new notebook (HP Elitebook 850 G5 with windows 10 pro) but when I power on the notebook does not accept the fingerprint and also the password. What can I do to start the BIOS? 

I already tried to change the keyboard layout and I did not use the numeric keypad.  

Do you have suggestions? How did you solve the same problem?

Many thanks

 

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation