03-06-2017 08:49 PM
I'm holding a Pavillion x360 convertible pc 13-u002ne.
I was watching a movie yesterday as usual on my recently purchased laptop and woke up to the the fact that it's not wanting to start off anymore. The power button turns on but the Caps Lock emits a blinking in the same pattern 3 slow blinks then 5 fast ones, with a black screen.
I checked the link communicated above for blink/beeps troubleshooting but it doesn't show anything regarding my pattern.
I opened the laptop and removed the battery, the CMOS battery and the Ram, then put them all back again but nothing changed.
During the startup process, I tried pressing on various buttons and combinaisons to reset my bios but nothing seemed to work since all throughout my screen is always black.
Any support would be highly appreciated.
03-07-2017 03:21 AM
From your description, this sound like a hardware issue, so my best advice given that this is a new machine, would be to contact HP and get the problem corrected under warranty.
You can contact HP starting on the link below.
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP