• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked

‎07-27-2022 11:24 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My new hp zbook fury 15.6 inch g8 locks up as soon as I take it off of a power source, regardless of battery status.

My laptop is Windows 10 Enterprise Version 20H2 64-bit

As long as the laptop is connected to a power source (whether via USB-C docking station - ethernet or via a power source when on WiFi) it will continue to work.

As soon as I unplug the USB-C or power source (when on WiFi) - it will lock up - the screen will freeze and the only option is to power down.

As long as there is no power source, no matter how many times I reboot, it will continue to lock up.

If I have a power source attached and I reboot, it will start working without issues.

Lack of a power source is the root cause for my laptop to lock up.

Any thoughts, comments on how to fix this issue?

 

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.