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Sylarman5
Level 1
11 2 0 0
Message 1 of 2
232
Flag Post

HP Zbook Admin Bios Password

HP Recommended
HP Zbook 15 G2
Microsoft Windows 10 (64-bit)

I bought a Zbook 15 used(in Ebay) and this have the Bios with Password (The first owner dont remember the password). I tryed contact HP Support but they no have any help of it. I need do an Bios UPDATE but I cant without password. 

NOTEBOOK INFO:
HP ZBOOK 15 G2
[serial number removed]

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
145,025 68,586 22,826 35,002
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

Unfortunately, no one here can help you, if HP's own technical support folks can't.

 

They are supposed to be able to send you a SMC.bin file which you can use at boot up to clear the BIOS P/W.

 

You will have to contact HP technical support for assistance with obtaining a SMC.bin file for your PC.

 

https://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

Worldwide business PC phone numbers...

 

You can see if the phone number listed for your country is still valid to call them.

http://jp.ext.hp.com/lib/doc/manual/desktop/business_desktops/332630_007.pdf

 

Failing that, you just bought a crippled PC with no fix other than to replace the motherboard with one without a BIOS P/W on it.

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