HP Zbook studio G4 will not start up

[Aymar]

Dear HP support communty,

A few days ago, my notebook suddenly shut down while using it just like I do regularly. The notebook hasn't been able to start up ever since. I have tried to turn it off with and without the power cord, yet no success. Next to that, I have tried holding the power button for longer periods of time without success. The HP support website proved to success either because of errors I am receiving while registering my product.

The product still has 2 year nbd warranty left, however, the website won't allow me to contact customer support. Anyone who can help me out? Help is much appreciated as the product is my main device for my study activities.

[danny-r · Accepted solution]

@Aymar

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[Aymar]

Thank you sir, I have received the private message. Have a nice day.