HP diagnostic tool popps up after hitting key ALT GR+s

[Helena_G]

Hello Community

on my husband's HP Laptop 15, the HP diagnostic tools pops up after hitting the shortcut key combination ALT GR + s. this is used by word and windows to create the German ß. As he often writes in German, this creates a lot of annoyance. Is there a way to change the shortcut for HP Diagnostic? 

TIA

Helena

[Nal_NR · Accepted solution]

Hi @Helena_G,

Welcome to the HP Support Community. 

I'd be happy to help you! 

To change the shortcut key combination for the HP Diagnostic tools on your HP Laptop 15, you can try the following steps:

Open HP Support Assistant: Look for the HP Support Assistant application on your computer. You can usually find it by searching in the Windows search bar.

Access Settings: Once HP Support Assistant is open, look for settings or options related to the diagnostic tools. There should be an option to customize or change the shortcut key combination.

Change Shortcut Key: In the settings, you should be able to change the shortcut key combination from ALT GR + s to something else that doesn't conflict with the German "ß" character.

Save Changes: After you've changed the shortcut key combination, make sure to save your changes.

If you can't find the option to change the shortcut key combination in HP Support Assistant, you may need to look in the laptop's BIOS settings. 

However, changing BIOS settings should be done with caution, as incorrect changes can cause issues with your computer. 

If you're not comfortable with changing BIOS settings, it's best to contact HP phone support for assistance.

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Murmel]

Hi Elohi, this is Helena. I have troubles to get back because somehow I don't have the priviliges to use your links. Yes, you solved my problem and I would love to give you kudos, but I can't. Thanks and all the best. Helena_G

[Nal_NR]

Hi @Helena_G @Murmel 

Fantastic 🙂 I truly appreciate your time and patience in getting this issue resolved.  

If you need further assistance, feel free to reach out to us.