cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
masterpaxe
New member
3 2 0 0
Message 1 of 4
94
Flag Post

HP elitebook couldn't get to desktop until after 10 -15 minutes

HP Recommended
HP Elitebook 830
Microsoft Windows 10 (64-bit)

The system login successfully but will take another 10 to 15 minutes to show desktop.

3 REPLIES 3
WAWood
Level 16
Level 16
34,610 27,042 3,123 6,760
Message 2 of 4
Flag Post
HP Recommended

@masterpaxe 

This issue is often due to a failing drive. So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.
If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
masterpaxe
Author
New member
3 2 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks WaWood. I have done all the tests and all passed. The machine is just a week old. What is the next line of action you suggest?

Was this reply helpful? Yes No
masterpaxe
Author
New member
3 2 0 0
Message 4 of 4
Flag Post
HP Recommended

After the tests, I powered on the machine and it gets to the desktop almost immediately. However, I saw on some threads that I should disable App Readiness. I did that before rebooting the system.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation