06-27-2016 10:33 AM
Hello all. First timer here. I've had my HP Envy for only a year and it won't turn on. Nothing out of the ordinary happened to it, but when I plugged in the power source and push the power button, the light next to the power input hole flashes 3 times. I tried letting it sit overnight to see if it was just drained, but still no change. I took battery out, plugged power cord into laptop and still nothing.
We use wifi as our internet connection and didn't receive and error messages or warnings before this happened. I'm not sure if it's just the power cord itself or something with the laptop.
Thanks for any and all help!!!
06-27-2016 07:12 PM
Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the computer not turning on and have a flashing light. I will be glad to help you.
Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please get back to me with above information, so I can help you better.
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
06-28-2016 07:41 PM
- HP PCs - Error Messages Display on a Black Screen during Startup or Boot (Windows 10, 8, 7)
- HP PCs - Error Messages Display on a Blue Screen (Windows 10, 8, 7)
- HP Notebook PCs - Computer Starts but Screen Remains Blank (Windows 10, 8)
- HP Notebook PCs - Computer Does Not Start (Windows 10)
- HP PCs - Sleep and Hibernate Issues (Windows 10, 8)