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91BZYC
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HP g72-b10em stopped working

g72-b10em

Hello, my laptop's screen just randomly stopped working a few days ago and I had to use an external monitor to work on it. Now even thast doesnt work anymore, the computer just goes straight to sleep mode or whatever when I turn it on so I cant get anything on screen, and sometimes it even shows D sub out of range.

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HP g72-b10em stopped working

@91BZYC Welcome to HP Community!

 

I understand that the laptop will not boot.

 

Please attempt the below steps: 

 

Perform a hard reset 

 

Attempt a BIOS recovery 

 

you could attempt to access the safe mode: click here for details. 

 

The only other steps to resolve the issue would be to: 

 

Remove and reseat the memory modules 

 

To perform a recovery: Click here 

 

Please create a data backup prior to resetting windows.

 

Keep us posted,

 

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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