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HP Recommended
HP gaming pavilion 15-cx0511na
Microsoft Windows 10 (64-bit)

I keep getting stuck in an automatic repair/BSOD loop when trying to boot my laptop, I can't access the windows recovery suite and I get errors if I try to boot windows from USB or disk. I've tried the HP hardware diagnostics and everything passed. Has anyone come across this problem before? 

3 REPLIES 3
HP Recommended

@O_Catapult Welcome to HP Community!

 

I understand that you are getting stuck in an automatic repair/BSOD loop when trying to boot your laptop,

 

This is happening because Windows cannot start/boot .It may be caused due to hardware problem (e.g. your HDD or RAM) or it may be caused by faulty Windows Update, some other faulty update/driver, corrupted bootloader / Boot Configuration Data in Windows etc.... I have never seen Windows to successfully repair itself automatically - it has always failed. Anyway...

 

 

1. Try hard restart/hard reset.

 

Press the power on-button on your PC and hold it for about 5-10 seconds until your computer powers off completely.

Remove and unplug any external periferals and accessories.

Press once the power-on button to turn on the PC and wait if it will start now. Wait...

 

If it still fails to load properly, go ahead with the next steps

 

 

2. Perform some basic hardware checks to rule out hardware problem

 

- Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)

- Power the computer back on.

As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. This should open a HP Startup Menu

 

- Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware componets for issue (do it just in case) . Here is more info >> https://www.youtube.com/watch?v=6JXUp43ahHA

 

If there are no system checks/no quick tests, perform HDD (hard disk drive) and RAM check (memory check).

 

Let me know the test results. If the tests pass without issues, continue. If not, please, let me know

 

 

3. Repeat steps 1-2 above but when HP Startup menu opens, please choose F11 for System Recovery options.

The computer should boot from it's recovery partition to open you various recovery options. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have prenty of options to choose from. Every HP computer comes with recovery partition present to assist in tough moments.

 

Please, perform "System Restore" first in an attempt to fix the issue. Please, restore back to previous days (restore point) where the issue was not present. Here is more info:

>> http://support.hp.com/us-en/document/c03327545#AbT5

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

HP Recommended

Thanks for the response!

 

The hard reset didn't help, it has passed all of the hardware tests and it usually crashes before it gets to the recovery options. On the one occasion I managed to get it that far as trying system recovery it 'repaired' the c: drive, but then failed part way through the recovery so nothing was changed. HDD tests are all coming back saying the HDD has passed - could it be a problem with intel optane? 

HP Recommended

@O_Catapult

 

I understand your concerns.

 

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Have a nice day!!

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