cancel
Showing results for 
Search instead for 
Did you mean: 
Rosiee1
New member
1 0 0 0
Message 1 of 2
82
Flag Post
HP Recommended

HP laptop monitor turns on but screen is black

Pavilion 14-ce0593sa 14" Intel® Pentium® Gold Laptop

I turned the laptop on and the monitor starts up/keyboard lights come on but screen remains black. I tried turning it on and off loads but nothing. Everywhere online says to remove the battery but I can’t do that on this laptop!! 

1 REPLY 1
HP Support Agent
HP Support Agent
18,878 18,866 1,248 1,912
Message 2 of 2
41
Flag Post
HP Recommended

HP laptop monitor turns on but screen is black

@Rosiee1,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the computer is not booting to Windows and you are not getting any display on the screen.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation