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PRINCE20_072017
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Message 1 of 2
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HP laptop's Fan runs but The Screen remains black

HP Recommended
W6T34PA#ACJ
Microsoft Windows 10 (64-bit)

IDK but from the last few days in my HP laptop , The Blue Screen of Death was frequently appearing and 3 days ago my Laptop got turned off suddenly and when I tried to turn it on , the Computer turns on , fan starts running but the screen remains black . 

I tried that removing the battery and then to press the power button for 15 sec. and somehow it turned on so the same blue screen was appearing again . So I decided to copy my data and then to reset .

 

But then again the same thing happened and now it's not turing on . 

I tried All the steps (4 steps ) that were on that HP support youtube video . IDK what to do now . Please help me ... 

If there's something else that IDK and I can do to fix this please tell me 

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@PRINCE20_072017 Who's birthday is that? I'm a young Sherlock homes fan, so pardon my curiosity! 😉

As for the concern with the laptop's black screen dilemma, here's what we need to do, to identify and fix it:

 

check if it works fine on an alternate/external monitor.

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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