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riflerich
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Message 1 of 2
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HP laptop will not start with new replacement battery installed. Works fine with no battery

HP Recommended
hp envy 17-u177cl
Microsoft Windows 10 (64-bit)

Old HP laptop battery will not hold charge. Purchased replacement battery and fully charged. Laptop will not start with new replacement battery installed. Works fine with no battery and plugged in, works fine with old battery and plugged in, but not with replacement battery in.

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banhien
Level 19
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Message 2 of 2
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HP Recommended

@riflerich 

 

Same as other post

 

        https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Does-HP-laptop-require-a-HP-replacement-batte...

 

Regards.

BH
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