11-11-2016 01:44 PM
Hello everyone, I have an HP Envy j100t which I purchased in 2014.
ever since yesterday it's been starting but the screen remains pitch black, no display at all. It won't get to start up page, just remains a blank dark screen even though the power light is on and there's no battery issue because it was on charge all night and the AC adopter is still in.
I keep on having to get to get to the BIOS recovery screen, letting that update, and then it proceeds to restart. However when it restarts, it never gets to start up and there is the same dark screen- no display.
I have to always update BIOS, take out the battery and AC adapter, put them back in, and then it will start. Or sometimes even that whole process might not restart it.
11-12-2016 12:08 PM
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The display is black. Is that right?
Thank you for sharing the issue details. I would like to help you.
I suggest you connect an external monitor and check if the display works fine on it.
If you are able to see the display on the external monitor, then it’s an issue with the internal screen.
If the external monitor doesn’t work as well, then I recommend you call HP Phone support using the link below.
Hope this helps. Let me know for more.
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